Terms & Conditions
Terms:
The person making the private hire booking (Client/Passenger) refers to any individual or business for whom a chauffeur-driven licensed PHV is supplied by Plaza Chauffeur Cars Ltd. The chauffeur refers to the licensed private hire driver supplied by Plaza Chauffeur Cars Ltd. in a licensed PHV for the purpose of the transportation of the passengers for hire or reward for/on behalf of the person making a private hire booking.
Plaza Chauffeur Cars Ltd, Only accepts private hire booking requests directly from the person making the private hire booking (Client/Passenger), our chauffeurs are not licensed and authorized to accept and/or process booking requests. Please only book via email book@plazaonline.co.uk or telephone 02087402190.
The contract for all bookings is between the person making the private hire booking (Client/Passenger) and Plaza Chauffeur Cars Ltd.
Plaza Chauffeur Cars Ltd is solely responsible for accepting the booking and providing transportation services.
Insurance:
Plaza Chauffeur Cars Ltd and any chauffeur-driven PHV provided are insured to carry out private hire bookings and for public liability. This does not cover uninsured losses, which would ordinarily be covered by travel insurance, nor does it cover the passenger’s personal property or possessions. Plaza Chauffeur Cars Ltd does not accept liability for damage or loss caused by theft or damage to the property of the passenger.
Liability:
Plaza Chauffeur Cars Ltd. does not accept liability for any delays caused, including but not limited to adverse weather, traffic conditions, road traffic accidents, driver illness, acts of God, road works, and strike action or as a result of action taken to comply with the direct instructions given by a police officer. Nor is liability accepted for any delays caused by actions taken or decisions made by the chauffeur including but not limited to maintaining the safe and legal operation of the vehicle along a route judged in good faith to be the most appropriate given the conditions or delays caused by any instructions given by any passenger expressing a preference for a particular route or for any delay otherwise caused by the passenger howsoever arising.
Smoking:
Smoking is not permitted by law in any public service vehicle. Smoking is therefore not permitted inside the PHV supplied by Plaza Chauffeur Cars Ltd. No smoking signs are displayed within the PHV passenger compartment. The Chauffeur should be advised if a passenger wishes to smoke, whereupon the chauffeur will find a safe and legal place to park at the earliest opportunity. The passenger shall then exit the PHV in order to smoke.
Children:
UK law requires that all children travelling in vehicles use the correct child restraint until they are either 135cm in height or have reached the age of 12 years, whichever is sooner. Whereupon a child seat or booster seat is required to be provided this should be notified at the time the booking is made. The Chauffeur may refuse to carry any child not secured correctly and a booking cancellation fee may apply. A fee may be charged if the PHV is unable to undertake a previous or subsequent booking because of space being taken up by the child seat. The parent or passenger responsible for the child remains responsible for the safety of the child at all times.
Route Selection:
Route selection is entirely at the discretion of the Chauffeur who will use reasonable endeavors to take the most appropriate route with due regard to comfort, safety and the expected duration of any journey. The route taken may not necessarily be the shortest route. The passenger may express a preference over a particular route but this should be done prior to the commencement of the journey. The passenger should be aware that additional mileage or time charges may apply if an expressed preferred route results in more miles being driven or time taken than was initially quoted.
Luggage:
The number and size of any pieces of luggage required to be carried should be advised at the time the booking is made. The Chauffeur may refuse to carry any excess luggage which does not in the opinion of the Chauffeur fit safely in the rear luggage compartment or boot of the PHV. Briefcases and attaché cases are permitted within the passenger compartment but passengers shall exercise care with regard to the interior fittings, veneered surfaces and leather seats and surfaces such that no damage is caused. Please refer to the Damage paragraph below for further information.
Number of passengers:
The number of passengers should be advised at the time of booking. The Chauffeur will refuse the right to travel for any more passengers than the vehicle is licensed & insured for as indicated by the number of passenger seatbelts in the PHV. For the usual luxury saloon/sedan vehicles this is a maximum of 3 or 4 passengers. For the luxury people carrier / MPV / SUV vehicles this may be 5, 6 or 7 passengers.
Charges:
All hires are calculated as commenced and finished at the client’s pick-up address and not at our garage. Therefore, Plaza Chauffeur Cars do not charge any running/dead time to and from its garage. For any required collection time and location, the booking and hence charges will commence prior to the required collection time to an extent as required in order for the PHV to reach the required collection location around 15 minutes BEFORE the collection time. Similarly, the booking and hence charges cease once the PHV has returned to the original pick-up address. The minimum charge for Hourly Booking is based on a 4 hours hire. Any quoted price of hire made is subject to variation Plaza Chauffeur Cars Ltd at which point the requirements in time or mileage of the booking vary from those initially indicated as required or expected.
Incurred Expenses:
All hires are calculated as commenced and finished at the client’s pick-up address and not at our garage. Therefore, Plaza Chauffeur Cars do not charge any running/dead time to and from its garage. For any required collection time and location, the booking and hence charges will commence prior to the required collection time to an extent as required in order for the PHV to reach the required collection location around 15 minutes BEFORE the collection time. Similarly, the booking and hence charges cease once the PHV has returned to the original pick-up address. The minimum charge for Hourly Booking is based on a 4 hours hire. Any quoted price of hire made is subject to variation Plaza Chauffeur Cars Ltd at which point the requirements in time or mileage of the booking vary from those initially indicated as required or expected.
Cancellation Policy:
Cancellation Fees are payable on any bookings which are cancelled within 24 hours of the booked time. A 10% deposit is non-refundable for wedding bookings. If a passenger is unable to locate the Chauffeur at the booked time they should call either the mobile/cell number of the Chauffeur allocated to their booking or the office number. Any ‘no show’, or failure to use the PHV as booked in full without notifying Plaza Chauffeur Cars Ltd. no less than 24 hours prior to the booked time, will result in a cancellation fee chargeable to the extent of the booking in full, up to a daily limit of 8 hours at the full hourly rate.
Damage:
The Client agrees to indemnify Plaza Chauffeur Cars Ltd. for any damage/soiling caused to the PHV by them the Passenger or any member of their party during the period of hire. Normal soiling to the carpets and/or over-mats caused by dirt or water from the soles of footwear is not classed as damage/soiling herein. The opening and closing of doors is the chauffeurs’ responsibility. The passenger agrees that if the passenger chooses to open their own door, the passenger will be liable for any damage caused either to the PHV or to any other third parties affected and responsibility will be declared to the chauffeur and third parties affected at the time of the incident. A charge may be made for the downtime suffered if the PHV is rendered out of service for valeting or repairs, charged at the hourly rate.
Lost Property:
Plaza Chauffeur Cars Ltd keeps records of lost property found in any PHV and reasonable steps will be made to reunite lost property with its rightful owner. Any passenger who believes they may have lost any property in any PHV supplied by Plaza Chauffeur Cars Ltd should immediately notify Plaza Chauffeur Cars Ltd. of such as soon as possible. The chauffeur will usually check the vehicle for any lost property at the final destination of the booking and notify the passenger immediately if such is found. Whereupon lost property is not found at the final destination, nor subsequently, no liability will be accepted for the subsequent loss, distress or hardship caused.
Non-Disclosure/Confidentiality Agreements:
If it is required that a non-disclosure or confidentiality agreement be signed, a copy should be forwarded to Plaza Chauffeur Cars Ltd at the time the booking is made and/or with sufficient time to do so in advance of the commencement of the booking. The Chauffeur should not be presented with a document to sign when the booking is about to commence unless sufficient time is allowed for the Chauffeur to carefully read any such document in full and be comfortable with the terms therein prior to signing. The Chauffeur is under no obligation to sign a confidentiality agreement if he disagrees with the terms therein.
Complaints:
If at any time the passenger is unhappy with the service received any complaints should be made by the passenger in writing to Plaza Chauffeur Cars Ltd. The matter will be investigated and Plaza Chauffeur Cars Ltd. will seek to provide a written response to the Client within 14 days of receipt of the written complaint. If the passenger remains dissatisfied with the response, a formal complaint may be made in writing to Transport for London – Taxi and Private Hire, Palestra 4th Floor, 197 Black friars Road, Southwark, London SE1 8NJ stating the nature of the complaint, the time and date of the booking, the name of the Operator (Plaza Chauffeur Cars Ltd) and the name of the chauffeur supplied.
Entire Agreement:
The person making the private hire booking acknowledges that, in agreeing to these terms and conditions, it has not relied on, and shall have no right or remedy in respect of any statement, representation, assurance or warranty (whether made negligently or innocently) other than as expressly set out in these terms and conditions.
The Law:
These terms and conditions are to be construed in accordance with relevant current laws of England and Wales and submit to the jurisdiction of the courts of England and Wales.
Plaza Chauffeur Cars Ltd.
PCO Operator License no: 8408